Returns & Exchanges
We want you to love your Frankly My Dear pieces, but if something isn't quite right, we offer returns for store credit or exchange within 30 days of delivery. Please ensure all items are in their original, unworn condition with tags attached to be eligible for a return.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place your jewelry or apparel in its original packaging to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized postal location.
Receive Your Credit
Once our team inspects your return, we will issue a store credit or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing